Refund policy.

We want you and your dog to love what arrives. We do not accept change-of-mind returns, but if your order arrives faulty, damaged or incorrect, we will replace it or refund you.

If your order arrives damaged, defective or incorrect, please email us at hello@jadearmstrong.art with photos and your order number. We will cover return shipping and refund or replace the item at no extra cost.

Email us at hello@jadearmstrong.art with your order number and a description of the issue. We will reply with a return address and simple instructions within two business days.

Please pack the item securely in its original packaging where possible, include a note with your name and order number, and send it back using a tracked service. Return shipping is paid by us only when the item is faulty, damaged or incorrectly sent.

Once we receive and inspect the returned item, we will process your refund to the original payment method within five business days. Depending on your bank or card issuer, it may take a few extra days for the refund to appear.

If the returned item is not in its original, saleable condition - worn, washed, heavily scented by a very enthusiastic dog, or missing packaging - we may not be able to process a full refund and will contact you to discuss the options.

If you would prefer a replacement for a faulty, damaged or incorrect item, let us know in your email and we will arrange an exchange, subject to stock availability.

For hygiene and safety reasons, we cannot accept returns of opened treats, supplements, dental products, grooming products that have been used, or any item marked as final sale.

Nothing in this policy limits your rights under Australian Consumer Law. If a product has a major failure, you are entitled to a repair, replacement or refund. For a minor failure, we may choose to repair or replace it.

If anything is unclear, just ask. Email hello@jadearmstrong.art and we will sort it out.